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Annual Report 2013-14

Volume 1, Part 2 : Performance

Program 1.7: Chief Operating Officer—Chief Information Officer

The Chief Information Officer, Dr Peter Lawrence, is responsible for ensuring that Defence has dependable, secure and integrated information and communications technology (ICT) to support Defence business and military operations.

A major component of Defence’s ICT capabilities is the Defence Single Information Environment, which encompasses:

  • Defence’s computing and communications infrastructure, along with the management systems and people that deliver this infrastructure (which includes the computing networks, business applications and the data that they generate and carry)
  • Defence’s communication standards and spectrum required for battlespace networks
  • the ICT infrastructure that supports Defence intelligence, surveillance, reconnaissance, communications, information warfare, logistics, command and management.

The Group is undertaking a large-scale transformation program that will simplify, standardise and modernise Defence’s ICT capability in order to support the integration of future technologies, and ensure the longevity of Defence ICT capability into the future.

The following major transformation programs and projects will deliver a more productive, secure and cost-effective ICT capability to support Defence business and military operations:

  • Terrestrial Communications
  • Centralised Processing
  • Next Generation Desktop
  • IT Service Management Transformation
  • Standalone Network Remediation
  • JP 2080 Phase 2B.1—Defence One (Defence’s new human resource and payroll system).

Key achievements during 2013–14 were:

  • The Terrestrial Communications project has begun transforming Defence’s telecommunication networks, including better integrating fixed telecommunications with satellite and tactical networks. The project has completed facility audits of more than 240 sites across Defence.
  • In May 2014, a preferred tenderer was selected to deliver the Centralised Processing Project to Defence. The project will consolidate Defence’s applications and associated ICT infrastructure from 280 data centres to 11 domestic and three international centres.
  • The Next Generation Desktop project began the upgrade of the Defence Secret Network. Forty-four per cent of Defence Secret Network users have been migrated to the Next Generation Desktop environment. The project is the largest upgrade to the Defence Secret and Restricted Networks in a decade.
  • The consolidation of services in accordance with the ICT Shared Services Program continued. The IT service management, assurance compliance and improvement, technical services, commercial services and asset management reforms were endorsed by the Chief Information Officer Group Executive. The review, approval and consolidation of the remaining ICT streams are underway.
  • JP 2080 Phase 2B.1—Defence One launched the PMKeyS Self-Service Home Portal in February. This capability allows Defence employees who do not have direct access to the Defence Restricted Network to access various aspects of PMKeyS. The project will deliver an enterprise-wide human resource management system that will combine ADF and APS payroll into one system for the first time.
  • In conjunction with the Intelligence and Security Group, the Chief Information Officer Group has established a joint mentoring program. The program encourages employees from both Groups to establish longstanding mentoring relationships and encourages staff development
  • The Group continued to evolve the sharing and collaboration framework with our Five Eyes partners.

Table 3.21: Program 1.7 deliverables



Support to military operations:

  • maintain support to ADF operations through the provision of agreed ICT support, the delivery of network defensive operations, and the maintenance of a disaster recovery capability


The ICT reform projects, including security and the realisation of the Single Information Environment (SIE):

  • the Defence ICT reform projects are the principal vehicle for the management and delivery of the Defence ICT Strategy. The ICT Reform Program is building an improved SIE and governance framework that can effectively support Defence war fighting and business reform objectives through to 2030. The reform projects including Centralised Processing, Terrestrial Communications, Next Generation Desktop and Defence’s new HR and payroll system (JP 2080 Phase 2B.1—Defence One) will ensure Defence ICT support for military and civilian customers now, and into the future

Partially met

The Centralised Processing and JP 2080 Phase 2B.1—Defence One projects have both experienced schedule delays.

ICT security remains short of where we need it.

Maintenance of essential business-as-usual (BAU) ICT operations and services:

  • continue to support BAU ICT operations and services which include communication lines, data centres, software licences, provision of work stations, help desk services, printers, faxes and phones
  • continue to plan and implement ICT shared services
  • deliver ICT services in accordance with the Defence ICT Services Delivery Charter and maintain the integrity and security of the Defence SIE


Approved Defence Capability Plan, Major Capital Facilities, and other approved projects and system enhancements:

  • to deliver the ICT elements of endorsed projects and system enhancements and ICT work plans developed through regular engagement with customer representatives

Substantially met

The Terrestrial Communications project experienced some schedule slippages.

Table 3.22: Program 1.7 key performance indicators

Key performance indicator


ICT capabilities are developed and sustained in accordance with agreed stakeholder priorities

Substantially met

Some capabilities were unable to be met due to resource constraints.

Strategic investment in consolidated networks, infrastructure, service-oriented architecture, applications and information management enables transition to a SIE

Partially met

The Infrastructure Transformation Program was established to manage overlaps, dependencies and constraints of Defence’s key ICT reform projects.

To date, 44 per cent of Defence Secret Network users have been migrated to the Next Generation Desktop environment.

ICT security is maintained to an appropriate level

Partially met

Partial implementation of the Australian Signals Directorate’s top four mitigations was achieved in 2013–14.

ICT shared services reforms are effective in reducing costs and increasing productivity across Defence

Substantially met

Reforms continue in accordance with the Defence shared services agenda.

ICT services and service support are delivered in accordance with the Defence ICT Services Delivery Charter and the Defence ICT Services Catalogue